Privacy Policy

Last Updated: June 2025

Welcome to SharaSpot, a product of Folonite (referred to as “we”, “us”, “our”, or “SharaSpot”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use SharaSpot, including through our WhatsApp-based chatbot, website, or any other connected platforms (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use SharaSpot.

1. What Data We Collect

  • Personal Data: Name, Mobile phone number, Email address (if provided), Government ID (if required for owner verification), Vehicle type, Profile picture (only if you share it voluntarily)
  • Transaction Data: Booking details (parking place, date, time), Payment transaction reference IDs
  • Usage Data: Conversation history with the chatbot, Search and booking patterns, Pages visited on the SharaSpot website, Referral codes used
  • Device & Technical Data: IP address, Device type, Browser type, Operating system, WhatsApp or messaging app meta-information
  • Location Data: Approximate or precise parking locations you book, Addresses you provide voluntarily (We do NOT do real-time GPS tracking of your personal location, unless you send it manually.)
  • Other Data: Feedback, ratings, or complaints you submit, Communications with support, Social media handles (if you voluntarily connect with us)

2. How We Use Your Data

  • Provide and manage the parking booking service
  • Communicate with you through WhatsApp, email, or SMS
  • Process your bookings and payments
  • Resolve complaints and disputes
  • Verify your identity for fraud prevention
  • Suggest relevant parking spaces or travel plans
  • Improve, test, and enhance our systems
  • Comply with legal requirements and cooperate with law enforcement
  • Personalize recommendations (such as nearby restaurants or businesses)
  • Conduct research or aggregate analytics to improve the Service
  • Send important notifications about changes to our Service or Terms

3. Legal Basis for Processing

  • Your explicit consent (by signing up and booking)
  • Compliance with legal obligations
  • Performance of our contract (managing your bookings)
  • Legitimate business interests, provided these do not override your rights

4. Sharing Your Data

  • Parking space owners — to confirm your bookings
  • Government authorities or courts — if required by law
  • Affiliated partners — for customer support or marketing (with your permission)
  • Technology vendors — to maintain and improve our systems
  • Ad partners — only in aggregated, anonymized form (we do not sell your name/number to third parties for cold calls)

We will never sell your personal data (like name, phone, or vehicle number) to unknown third parties.

5. Data Retention

We retain your data as long as:

  • You have an active relationship with SharaSpot
  • It is reasonably needed for record-keeping, audits, or compliance
  • It is needed to resolve legal disputes

Generally, we will review data periodically and delete or anonymize it after 5 years unless legally required to keep it longer.

6. Your Rights

  • The right to access your personal data
  • The right to correct inaccurate or outdated data
  • The right to request deletion (subject to legitimate record-keeping needs)
  • The right to withdraw consent for future processing
  • The right to lodge a complaint with a relevant data protection authority or consumer forum

If you wish to exercise these rights, please email data@folonite.in. We may require identity verification before responding.

7. Data Security

  • Secure encrypted WhatsApp business interface
  • Access controls and password protection
  • Limited staff access to data
  • Regular data security audits
  • Encryption of sensitive data wherever technically feasible

Still, no system can guarantee 100% security. You use the Service at your own risk and agree to take normal security precautions on your own devices.

9. Cookies & Tracking

SharaSpot does not actively place cookies on your WhatsApp interactions. However, our website may use:

  • Cookies for session management
  • Analytics trackers (e.g., Google Analytics)
  • Performance monitoring tools

You can block cookies via your browser settings, but parts of our site may stop working.

10. International Data Transfers

SharaSpot's servers and storage are located in India. We do not transfer your data internationally without adequate safeguards.

Changes to This Policy

We may change this Privacy Policy from time to time. We will post updates on our website or notify you via WhatsApp or email. Continued use of the Service after notice means you accept the updated Privacy Policy.

Contact Us

If you have any questions or concerns about your privacy, or wish to exercise your rights, please contact: data@folonite.in

By using SharaSpot, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described.